What You Need to Know About Our Policy
Clear, transparent, and designed to ensure a trusted shopping experience at Madhupam.
Company Overview
Madhupam is a jewellery brand committed to quality, craftsmanship, and clarity. Our collections are created using certified gold, diamonds, and silver, designed for comfort, everyday wear, and lasting elegance. We aim to provide a secure and reliable online shopping experience across India.
TERMS & CONDITIONS
Welcome to Madhupam. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General
Madhupam operates as an online jewellery store offering gold, diamond, and silver jewellery.
By using this website, you confirm that you are at least 18 years old or accessing under parental guidance.
We reserve the right to modify these terms at any time without prior notice.
2. Product Information
All product descriptions, images, weights, and specifications are provided for reference.
Minor variations in weight, size, or appearance may occur due to the handcrafted nature of jewellery.
Product images are for representation purposes only.
3. Pricing
Prices are listed in Indian Rupees (INR).
Prices may change without prior notice.
Any applicable taxes will be calculated at checkout.
4. Orders & Acceptance
Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or verification issues.
5. Intellectual Property
All website content, images, logos, and designs are the property of Madhupam and may not be reused without permission.
6. Limitation of Liability
Madhupam shall not be liable for indirect or consequential damages arising from the use of our website or products.
PRIVACY POLICY
At Madhupam, your privacy is important to us. This policy outlines how we collect, use, and protect your information.
1. Information We Collect
Name, contact details, and shipping address
Payment-related details (processed securely via payment gateways)
Browsing and usage data for website improvement
2. Use of Information
To process and deliver orders
To communicate order updates and support requests
To improve user experience and website performance
3. Data Security
We use secure systems and trusted payment gateways to protect your data.
Sensitive payment information is never stored on our servers.
4. Third-Party Sharing
Information may be shared with logistics partners only for order delivery.
We do not sell or misuse customer data.
5. Cookies
Cookies are used to enhance browsing experience and analyze traffic.
REFUND & RETURN POLICY
We take pride in the quality of our jewellery. However, if you are not satisfied, please review our policy below.
1. Eligibility for Returns
Returns are accepted only if the product is damaged or incorrect.
The issue must be reported within 48 hours of delivery.
Products must be unused and in original packaging.
2. Non-Returnable Items
Customized or made-to-order jewellery
Products damaged due to misuse or wear after delivery
3. Refund Process
Once approved, refunds will be processed within 7–10 working days.
Refunds will be credited to the original payment method.
4. Exchange
Exchanges are subject to product availability.
Shipping charges may apply for exchanges.
SHIPPING & DELIVERY POLICY
1. Delivery Coverage
We deliver across PAN India.
2. Delivery Time
Orders are typically delivered within 5–10 business days, depending on location.
Custom or made-to-order products may require additional time.
3. Packaging
All jewellery is securely packaged to ensure safe delivery.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout.
CANCELLATION POLICY
Orders can be cancelled within 24 hours of placing the order.
Once the order is processed or shipped, cancellation is not possible.
Refunds for cancelled orders will be processed within 7 working days.
CONTACT & SUPPORT POLICY
For any questions, concerns, or support requests, please contact us through our Contact Us page.
Our team will respond within 24–48 business hours.